1. Introduction
At Frimo Wild Adventures, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, book a safari, or engage with our services.
2. Information We Collect
We may collect the following types of personal data from clients, partners, and website visitors:
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Personal Details – Name, email address, phone number, nationality, and passport details (if required for bookings).
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Booking Information – Travel dates, preferences, accommodation choices, and special requests.
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Payment Details – Billing address, transaction history, and payment confirmations (we do not store sensitive card details).
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Communication Data – Emails, WhatsApp messages, or other correspondence related to your travel arrangements.
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Website Usage Data – IP address, browser type, and cookies (to improve your website experience).
3. How We Use Your Information
We use your personal information to:
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Process and manage bookings, payments, and travel arrangements.
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Communicate important updates about your safari.
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Personalize your travel experience based on your preferences.
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Improve our website and customer service.
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Comply with legal and regulatory requirements.
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Notify you about special offers, discounts, and promotions (with your consent).
4. How We Protect Your Information
We take data security seriously and implement strict measures to protect your information, including:
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Secure servers and encrypted transactions.
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Limited access to personal data (only authorized staff can access it).
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Regular security updates and monitoring to prevent unauthorized access.
5. Sharing of Information
We do not sell or rent your personal information. However, we may share necessary details with:
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Hotels, lodges, and safari partners to fulfill booking arrangements.
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Payment service providers to process transactions securely.
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Legal authorities if required by law for fraud prevention or security reasons.
6. Cookies & Website Tracking
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can modify your browser settings to disable cookies; however, some features of the website may not function properly.
7. Your Rights
You have the right to:
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Request access to your personal data.
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Correct or update any inaccurate information.
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Withdraw consent for marketing communications.
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Request deletion of your personal data (unless we are required to retain it for legal or regulatory purposes).
To exercise any of these rights, please contact us at frimowildadventures@gmail.com.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
📧 Email: frimowildadventures@gmail.com
📞 Phone/WhatsApp: +254795998025